Опис вакансії
Reason for the opening: This is a new position for the company. Currently, the CEO and, to some extent, the company’s board are performing the duties of the COO. This is a C-level position.
Reports to: CEO / Founder.
Interview ProcessnInterviews are conducted in Russian; there is no test assignment.
Stages:
Interview with the CCO and CHRO.
Next stage with the CEO.
If necessary, an additional call with the founders or a member of senior management.
Vacation and Sick Leaven20 working days of paid vacation.
Paid sick leave.n5 days off.
Work schedule: Aligned with the Cyprus time zone, 8-hour workday.
Format: Fully remote work.
Overtime: Overtime is not paid separately for this position; specific cases may be negotiated individually.
Time trackers: none.
Probationary period: 6 months for all C-level positions.
Про компанію
Project: holding company / main project — 4rabet.
Company outlook and plans: We are developing 7 brands within the holding company, scaling up, and expanding into new geographic markets.
What sets the company apart from others / why you should work here:
We’re a company that isn’t afraid to challenge the status quo and seek better solutions. We act quickly, make data-driven decisions, and take responsibility not only for our own areas of work but also for the final result.
Here, we value initiative, independence, and a willingness to turn ideas into concrete actions. At the same time, we work as one team: we share our experience, support one another, and scale our success together.
Вимоги
- 5–7+ years of experience in iGaming (B2C), including at least 2 years in the position of COO / Head of Operations or a similar role with full responsibility for operations and P&L.
- In-depth knowledge of the iGaming niche: platforms (slots, live, sportsbook), payment solutions—including cryptocurrency and “gray” schemes for Tier-3 operators— CRM systems, affiliate programs, retention mechanisms, anti-fraud tools, and compliance nuances.
- Proven experience in optimizing costs and processes in the gambling industry, as well as scaling traffic and teams.
- Strong leadership skills: ability to coordinate the work of different departments and manage in environments with highly volatile metrics.
- Experience handling metric declines, fraud, reputation crises, and regulatory risks.
- Proficiency with iGaming metrics and analytical tools: BI, Tableau, Amplitude, etc.
- Excellent communication skills and experience working with business owners, top partners, and international teams.
- English — Upper-Intermediate+ for communicating with providers, affiliate networks, and teams.
Обов'язки
- Full responsibility for operational activities: coordinating all departments—product, traffic/marketing, retention, VIP, support, payments, anti-fraud, compliance, and SERM.
- Optimizing processes, costs (player acquisition cost, bonus abuse, payment fees), and team structures to achieve maximum efficiency.
- Building end-to-end processes—from the concept of a new feature or promotion to launch, testing, and subsequent scaling.
- In-depth analysis of performance declines—traffic, deposits, ARPU, retention—identifying causes and rapidly implementing corrective and preventive measures.
- Resolving operational challenges in the iGaming niche: payment integration and optimization, including working with sole proprietors and alternative payment methods
- combating fraud and multi-accounting
- ensuring compliance across various jurisdictions.
- Management/coordination of anti-fraud and risk departments: fraud detection, KYC/AML, risk-based bonuses.
- Management/coordination of SERM: reputation monitoring on forums, in chat rooms, and on review sites
- handling negative feedback.
- Monitoring key iGaming metrics: GGR, NGR, FTD, retention rates, churn, LTV/CAC, and their continuous improvement.
- Participation in strategic planning—new geographic markets, products, and partnerships—and in making key decisions.
- Preparing reports for the CEO and owners, and responding promptly to market changes.
Ми пропонуємо
- There is a loyalty program for C-level executives: an annual budget is provided that can be used for individual needs. Comprehensive health insurance is not included in the package.
Буде плюсом
- Experience managing a gambling product with a team of at least 500 employees.
- English proficiency
- B2 or higher. This is not a strict requirement—a confident conversational level is sufficient.
