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About the project

TeamDev is a product company with over 20 years of experience in creating our own products. One of the main directions is JxBrowserand DotNetBrowser. Our products are used by more than one and a half thousand companies worldwide, including Google, Mastercard, Intel, BMW, Bosch, Pfizer.

Quality customer support is one of the most important tasks. We are currently looking for a Customer Care Specialist who can strengthen our team.

What will you do on this project?

  • Work with the existing customer base: processing incoming requests, accompanying clients from the first contact to signing the contract, assistance in resolving requests.
  • Conduct presentations and client interviews to increase sales and familiarize existing customers with new functionality.
  • Communicate regularly with the technical team of the product.
  • Interact with the legal department to prepare contracts and send them to the client.
  • Issue invoices, track their payment.

Knowledge and skills required

  • Advanced English level both spoken and writing.
  • 2+ years of experience in IT as Sales/Customer Care/Support Specialist.
  • Good communication skills, mastery of the business correspondence etiquette, customer focus.
  • Attention to detail, analytical thinking, perseverance.

Would be a plus

  • Experience in B2B support or a product company.
  • Curiosity, interest in new technologies, and the world of IT.
  • Experience in communication with the technical team and lawyers.

We provide

A comfortable environment for work, development, and training of every employee. 2020 has taught us to work remotely and be a team, being 1000 kilometers apart. Now we use it to the fullest building our distributed work process.

  • Flexible schedule.
  • Progressive bonus system after passing the probation.
  • Lack of emergency work and overtime, a comfortable pace of work that allows you to maintain a work-life balance.
  • Compensation for business trips, conferences, and educational programs.

 

Contacts us ⤵️

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