About the company:

Dripify is a pioneering, remote-first IT product company specializing in outreach automation products. Our platform empowers businesses by revolutionizing hiring, sales, and marketing communication processes, making interactions more efficient and seamless.

As a Customer Success Manager (CSM), you’ll be the primary point of contact for a portfolio of customers, helping them onboard, optimize their use of the product, and achieve their business goals. You’ll work closely with cross-functional teams to ensure customers are satisfied, renew/upsell their contracts, and expand their use of our products. This role is critical in fostering long-term customer relationships, maximizing retention, and identifying growth opportunities.

Requirements:

— 2+ years of experience in customer success, account management, or related role in a SaaS company.
— Proven track record of managing customer relationships and driving customer retention and satisfaction.
— Excellent verbal and written communication skills, with the ability to articulate complex technical concepts in a simple, customer-friendly manner.
— Experience delivering presentations and conducting customer training sessions.
— Excellent organizational skills, with the ability to manage multiple customers and projects simultaneously.
— Strong time-management skills and the ability to prioritize tasks in a fast-paced environment.
— Ability to build trust and rapport with customers at all levels, from individual contributors to C-suite executives.
— Experience handling renewals, negotiations, and potential churn situations with tact and professionalism.
— Ability to work collaboratively within Sales, and with Marketing, Product, and Support teams to achieve common customer goals.

Responsibilities:

— Maintain accurate and up-to-date records and regular reporting through Hubspot.
— Serve as the main point of contact for your customer accounts, building strong relationships with key stakeholders and decision-makers.
— Regularly check in with customers to ensure they are satisfied and derive maximum value from the product.
— Troubleshoot customer concerns and work cross-functionally to resolve technical or product-related issues quickly.
— Share insights with the Product team to help guide product development and prioritize customer-requested features.
— Own the renewal process for your accounts, ensuring timely contract renewals and preventing churn.
— Identify upsell and cross-sell opportunities to drive additional revenue from existing customers.

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Call with Recruiter — ✅Interview with Head of Sales — ✅Test task — ✅Offer

📮 Apply now:

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