About the company:

Intelswift is on a mission to revolutionize customer service through intelligent AI automation. We help businesses deliver instant, personalized support 24/7, reduce costs, and scale effortlessly. As we continue to grow, we’re looking for a passionate and driven Customer Success Manager to ensure our clients extract the full value of our solution and become long-term partners.

Role Overview

As a Customer Success Manager at Intelswift, you will be the trusted advisor for our clients, helping them successfully onboard, adopt, and grow with our AI customer service platform. You will own the customer journey, manage relationships, proactively solve problems, and help clients reach their business goals using our technology.

Key Responsibilities

• Client Onboarding: Guide new customers through a smooth onboarding process, including system configuration, training, and early success planning.
• Account Management: Maintain ongoing relationships with clients to understand their needs, align our solution to their goals, and ensure satisfaction.
• Product Adoption: Drive usage and engagement through education, feature adoption strategies, and proactive outreach.
• Renewals & Upsells: Identify opportunities to expand client usage and support renewal discussions in coordination with the sales team.
• Customer Advocacy: Turn satisfied customers into advocates by identifying case study opportunities and referrals.
• Issue Resolution: Serve as the first point of contact for customer escalations and collaborate with the product and support teams to resolve issues quickly.
• Customer Feedback: Collect and share insights with the product and engineering teams to influence the product roadmap.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in a SaaS or AI tech company.
• Strong understanding of customer service operations and/or contact center processes.
• Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
• Experience managing multiple accounts simultaneously and working with cross-functional teams.
• Proactive, problem-solving mindset with a focus on delivering value.
• Tech-savvy, with a quick ability to learn and adapt to new tools (experience with AI tools is a plus).
• Fluent in English; additional European languages are a plus.
• Experience with tools like HubSpot, Intercom, or similar CRM/CSM tools is preferred.

What We Offer

• Competitive salary and equity options
• Flexible remote work environment
• An opportunity to be an early team member in a fast-growing AI startup
• A collaborative and mission-driven culture
• Growth opportunities and autonomy in decision-making

Main Expectations (KPIs)

• Onboarding success rate: % of new clients fully onboarded within 30 days
• Adoption & engagement: Client feature usage rates and activity metrics
• Retention rate: Churn rate & renewal percentage
• Customer satisfaction: CSAT/NPS scores
• Expansion opportunities: Upsell/cross-sell revenue generated

📮 Apply now:

Email: [email protected]

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